How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

Opened or used products are not eligible for returns or exchanges. Damaged products must be reported within 24 hours of delivery with an unboxing video for a refund or replacement. Requests are reviewed by KSHUPA, and approved refunds are processed within 7 business days via the original payment method. Products damaged by neglect, improper usage, or incorrect application are not eligible.Read the refund policy.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

You may cancel your order before it is shipped or within 24 hours of placement, whichever comes first. Orders already shipped are non-refundable. If accepted, refunds are processed within 7 days. For prepaid orders, cancellations made more than 2 hours after placement incur a 30% deduction for processing, shipping, and packaging costs.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) and other secure payment methods at checkout.

Do you accept store credit?

We accept store credit as a payment method.

Frequently Asked Questions

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Kshupa is a premium herbal personal care brand blending Ayurvedic wisdom with nature’s goodness to create safe, effective and chemical-free solutions for healthier hair, skin and everyday wellness.

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